FAQ'S

Will there be a hire contract?

Yes, there is a contract.  It will be posted to you upon booking.  It outlines the terms and conditions of the hire.

How do the light letters work?

Each letter is individually wired and comes with a 2m long power cable.  We will also supply you with a 5m long 4 point extension lead to power the lights with.

Where is it best to position the lights?

We ask that (if possible) the lights are positioned against or close to a wall as this way they are less likely to get knocked over.

How long do i get the lights/letters for?

We can be flexible with the times that we deliver and collect the lights.  We can base the timings around when is suitable for yourselves and your venue. 

What happens with delivery & collection of the GLOW lights/letters?

Delivery is included in the price quoted for the hire of your letters. 

We will deliver the letters at a pre arranged dat and time to your venue.  We will either set them up for you or leave them in the venues storage area for you.  We will then collect the lights ar a pre arranged time. 

Can I pick the Lights up from you and drop them back off after the event?

The answer to this is yes.  You will need to ensure that you have enough space to fit the lights in.  The dimesnsions of the boxes are 1.3m x 0.95m x 0.25m.  You should be able to fit them in an estate car, 4x4 with the seats folded down or of course a van.  They will not fit in a normal hatchback or estate car.

 

If I collect and drop off the lights myself will it lower the price of hire?

Yes.  If when you enquire about booking you let us know that you are happy to collect and drop off then I will custom the price to factor this in.

How and when do I pay for hiring GLOW letters?

Upon booking a small deposit of £100 is required to secure your chosen GLOW letters for the requested date. The remainder of the payment will be invoiced to you 4 weeks before the date of your event.  The remaining balance of the hire is required to be paid in full a week before the date of hire. Payments can be made using PAYPAL, via BACS or via cheque.  If we have not recieved the payment in full before the date we are entitled to keep the £100 booking deposit and not send the lights to you.

What if one or two of the light bulbs blow?

All of the bulbs that we use are LED low wattage (1W) and long lasting.  Each letter will be checked before transporting to you.  We will send an additional bulb per letter in case of the unlikely event that a bulb blows.  The bulbs are however standard screw fix bulbs and can be purchased from your local B&Q or Screwfix.  The spare bulbs MUST be returned back to us.  ANy bulbs not sent back will be billed at £8 per bilb.

What happens if the lights get damaged during the event?

We understand that accidents can happen.  However, in the instance that a letter is demolished, dented or badly scratched we will ask for a contribution towards the repair costs, an itemised bill will be sent to you.

Am I able to use the lights outside?

 Unfortunately our lights are for indoor use only.

What happens if my Venue ask to see insurance certificates?

All you need to do is let us know and we can email a copy of our Insurance Certificate.  Each of the lights are labelled with a current PAT test sticker/certificate.

Do you supply an extentiosn lead?

Unfortunately due to losing over 20 extension leads through them not being retunred to us we are now no longer supplying an extention lead with the lights.  This is something you will need to arrange yourselves or through your venue.

"To shine light on someone or something is to brighten the way. Light gives itself freely, filling all available space. In the right light at the right time, everything is extraordinary."

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